Site Meter Microsoft Office » Blog Archive » 10 mistakes to avoid when selling online

10 mistakes to avoid when selling online

by Brick ONeil

Courtesy of Lorian: From a technical standpoint, becoming an online entrepreneur is pretty easy these days. Low-cost and user-friendly tools such as Store Manager make it easy to list your products on the Web, provide customers with a shopping cart, handle sales transactions, and manage other details.

But I think online store owners understand that running an e-commerce operation takes more than friendly and affordable technology. Setting up your store is just the start. Succeeding in an online business requires doing a number of other things well. Or conversely, avoiding some common mistakes.

In that spirit, I offer my top 10 blunders every online entrepreneur should avoid (in no particular order).

1. Selling too many products. If you sell funny hats online, don’t add MP3 players to your product lineup just because you purchased a wholesale lot. It will muddle your business focus and confuse your customers.

2. Doing no marketing. The “If-I-build-it-they-will-come” thinking just doesn’t work. You need to promote your online store. For starters, investigate online marketing tools such adManager keyword advertising and E-Mail Marketing.

3. Poor product display. Try not to bunch too much information or too many products on your pages. Messy, cluttered pages look unprofessional. Simple goes a long way.

4. Using fuzzy photos. No photos are better than bad photos. Make sure your product shots are sharp and clear. Get creative with your digital camera or hire a professional photographer. If you just need photos for illustrative purposes, you can get them pretty cheap from online stock photography services for as little as a buck a piece.

5. Failing to refresh your site periodically. Shoppers will lose interest in your site if you don’t add new items or at least change around the ones you feature. Also, mix it up by featuring special promotions. Give them reasons to come back.

6. Showing out-of-stock items. If one of your products is no longer available, even temporarily, remove it from your site or note it on your site that it is currently not available. You don’t want to tease customers or look like you can’t manage your inventory.

7. Making it hard to ask questions. You probably have a Contact Us page. But don’t make people search through your site to ask product questions. Have a customer service phone number or e-mail address conveniently displayed on product pages.

8. Hiding shipping fees and return policies. Online shoppers want to know delivery charges and return policies before they commit to a purchase. If you make these fees and policies hard to find, they’ll head off to another store.

9. Downplaying security and privacy. Not only is it important that you use a secure payment service, it’s important that you draw attention to it on your site. Likewise, you should provide a prominent link to your privacy policy to assure customers that their personal information isn’t shared. Learn more about how to do this.

10. Selling the wrong product. Not everything sells well on the Web. Inexpensive items that you can easily snag in most local stores are particularly a bad idea — especially when you add on the shipping costs.

If you’re eager for more tips, check out the article “5 holiday marketing mistakes to avoid.” With the big shopping season nearly upon us, it offers some timely advice for folks selling online.


Leave a Reply


About Microsoft Office

We’ll be discussing Microsoft Office products, the suites, updates and upgrades, tips and tricks. There are wonderful programs that Microsoft has come out with, especially Word, Excel and Outlook. There are programs for everyone out there, from home and student workers, small businesses and corporations. So, keep in contact, watch this space, as the saying goes, contact me with your tips, comments

Microsoft Office Author(s)

Technology Channel Posts

  • Father’s Day Gadget Gifts
    Dad’s special day is just days away. Be sure not to forget to gift your father or husband on this special day, June 20th. I personally got my husband an advanced Father’s Day gift and bought for [...]
  • Samsung’s BD-P4600 is a Fancy BluRay Player
    Released yesterday, this latest BluRay player from Samsung definitely stands out in plenty of ways. The unit doesn’t look like any player. It comes with metal brackets for mounting to the [...]
  • EMS Mouse
    Well, I think I would like this very much. Sitting in front of the computer for many hours in a day can be a pain in the back and I get relief from a massage procedure. But when a therapist [...]
  • Load-Ding Device Organizer
    If you have most of your gadgets cluttered and lying around the house as you charge them, a device like this will definitely have tons of use for you. It's a great solution for keeping your [...]
  • Sony Playstation’s PSP GO
    The web is abuzz with rumors of Sony Playstation’s latest upcoming mobile game portable…the PSP GO! The new design of the very popular handheld unit features an even lighter more compact [...]
  • Apple’s Newest iPhone 3G S
    Apple early today has announced the release of the newest iPhone 3G S, which they claim to be the “most powerful” iPhone yet. The latest unit is packed with so many more features than the [...]
  • Remote Pet Feeding & Viewing Camera Kit
      We can’t deny that with today’s lifestyle, pets are treated like actual human beings. So that even ideas like this actually make sense. There are pet-owners now who regard their dogs as [...]
  • Nokia N97 Worldwide Release this June
    The latest in the Nokia line of handsets will be out in the over seventy-five countries beginning this June. The Nokia N97, which is Nokia’s very first mobile computer/cellphone, will be made [...]
  • Della Website
      Della is a specialty website operated by Dell Computers with the female population in mind. The site is so female oriented and comes with tips like calorie counting, the right way to [...]
  • Sony Ericsson’s Satio
    Unveiled recently, Sony Ericsson’s Satio is marketed as the ultimate multi-media device. The gadget is a camera phone that should appeal to every budding amateur photographer. The gadget boasts of [...]

Hot Off The Press

  • Late night reports...
    It's been relatively quiet for a while, but we all know it won't last, so we'll start a new post and get ready for it. :) Iiiiiiiinfact - here we go! In fact - Lydia just went upstairs to [...]
  • Connor Cruise Job-shadows Miley Cyrus
    It seems Connor Cruise is getting pretty serious about becoming a real actor and following in his father's footsteps. It has been reported that Connor job shadowed Miley Cyrus on the set of Hannah [...]
  • Evening in the BB House
    Now, I hoped that they would be quiet during the show, so that I wouldn't miss anything, but of course they never, ever stop, they keep going, like little energizer bunnies.. (Do you know what [...]
  • July 21, 2009 TV on DVD Releases: Documentary & Reality
    Here is this week’s edition for TV on DVD Releases in the documentary and reality categories. This American Life: Season Two – This release is a one disc set with a run time of about 180 [...]
  • Katie Holmes and Suri in Albert Park
    Katie Holmes took daughter, Suri to Albert Park over the weekend and the two seemed to enjoy each other's company. That is until mom, Katie Holmes, decided they would stop and eat at Laurent. [...]
  • ASU honors legendary Cronkite
    ASU President Michael Crow ordered university flags on all four ASU campuses to be flown at half-mast for one week in honor of the late Walter Cronkite.Writing on his Facebook page, Crow said he was [...]
  • Arizona Cardinals Safty on Smackdown, Bourne T-Shirt, Kingston Tee, Top 25
    -Sports Arizona Online Reports Arizona Cardinals safety Antrel Rolle appeared in a backstage skit called “Word Up” with the tag team Cryme Tyme during Friday night’s episode of WWE [...]
  • Jorja Fox Returning to CSI
    All together now.  YES. Jorja will return for the season premier plus several other season 10 episodes. "We're thrilled for Jorja's return to `CSI,'"  executive producer Carol Mendelsohn [...]
  • Sunday Salon - Book Review Ratings
    Another Sunday, another rambling from yours truly... For a while now, I have been thinking about putting a rating system into effect for the reviews I do here, but I have never had the time to [...]
  • Our Story Section – Call for Submissions
    For a while here on Long Relationships, we had people who wrote in about their relationships. How they met, how long they've been together now, that sort of thing. All those posts are under Our [...]